Environment Agency electronic permit applications [project report]

Environment Agency printed forms and guidance [project report]

Thames Water billing communications [project report]

Centre for Agricultural Studies survey forms[project report]

Forms and letters

Text Matters has special expertise in writing and designing letters and forms.

'Personalised' standard letters to customers, and forms requesting information are the unsung beasts of burden for most organisations. In almost all organisations, poorly-designed forms and letters that are ill-considered and badly executed will contribute delay, error and cost to your operations.

Forms and letters to customers are an opportunity to powerfully influence your customers' attitudes to you. At Text Matters, we simplify the language used in your forms and letters, then use design to reflect a clear structure and make them part of an identity which will be immediately recognisable by your customers.