University of Reading MS Word templates and user guide [project report]

UK Trade & Investment South West documents and MS Word templates [project report]

Environment Agency forms and guidance [project report]

Lean Enterprise Research Centre guide to 'Going lean' [project report]

Clear language

One of the first steps in creating a user-friendly document is to make sure that the text does not contain jargon, is broken into appropriate chunks, and is comprehensible at both the sentence level and as a whole document.

Text Matters has wide experience in converting complex texts into simpler documents, in language that can be easily understood by users. Clear language reduces costs as well as errors by your customers and staff. It also increases revenue by making you easier to deal with.

We improve the clarity of documents by:

• auditing existing documents to help your staff improve them
• redrafting documents into clear language
• writing documents based on functional descriptions
• producing useful writing tools such as guidelines, examples, on-line thesauruses, and training and awareness programmes tailored to your needs.