Reviewing wayfinding at the RBH

Tasks included

What was needed

We were asked to review signage and wayfinding at the Royal Berkshire Hospital, focusing on two key departments: Pathology (Blood tests) and Outpatients. These areas have high traffic but little or no signing from entrances. Our report was a prelude to designing signs for these two case study areas. The hospital also needed an assessment of current signage, with practical recommendations for improvements to their overall wayfinding policy.

Our approach

Our aim was to help people to get to their destination, on time and without getting lost. We made several visits to the site, doing our own audit as well as observing how people attempted to find wards and departments. We also referred to recommendations for inclusive design (designing for a wide audience) and highlighted accessibility difficulties with their current wayfinding devices.

[next page]