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Sample projects

Forms for getting information into your business and personalised standard letters to customers have a crucial role in most organisations. Not only do they feed your business processes, but they also present an opportunity to powerfully influence your customers' attitudes to you.

What do forms cost?

Forms can be expensive, and most of the expense comes after you have created and issued them. Audit studies suggest that over 90 per cent of the cost of a form is incurred during 'back-office' processing, and that a large proportion of this cost can be avoided through good planning, careful writing, and good design. A bad form or letter will contribute delay, error and cost to your operations.

Good forms are:

Bad forms are:

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